Our position on refunds
We would rather fix a problem than keep money you feel was not earned. This policy explains exactly what is refundable, what is not, and how a claim is assessed.
Advance payments and mobilisation
The kickoff advance covers discovery, planning, architecture and team allocation. If you cancel before discovery begins, the advance is refunded in full less any third-party costs already incurred. Once discovery has started, the advance is refundable pro rata against work not yet performed.
Cancellation during development
You may cancel an engagement at any time with written notice. You are charged for completed and in-progress sprint work up to the cancellation date, and any balance from your advance is refunded within fifteen working days. Deliverables completed and paid for are handed over with source code and documentation.
Milestone and fixed-price projects
Payments for accepted milestones are non-refundable, because the corresponding deliverables have been reviewed and signed off by you. If a milestone fails acceptance criteria, we correct it at no cost; if we cannot bring it to the agreed standard, that milestone payment is refunded.
Retainers and dedicated teams
Monthly retainers are billed in advance and are non-refundable once the month has begun, as capacity is reserved for you. Cancellation with thirty days' written notice stops the next cycle. Unused enhancement hours may be carried forward for one month but do not expire into a cash refund.
Hosting, domains and licences
Domain registrations, SSL certificates, third-party software licences, paid APIs, SMS or email credits and advertising spend are non-refundable once purchased, because they are paid to external providers on your behalf. Managed hosting fees are refundable pro rata for the unused portion of the term if you migrate away.
Digital marketing and SEO
Service fees for work performed — audits, content, campaign setup and optimisation — are non-refundable, as effort has been expended. Advertising spend that has not yet been used with the platform is returned to you. We do not guarantee specific rankings or lead volumes, and refunds are not issued on that basis.
Training and workshops
Cancellation more than seven days before a scheduled session receives a full refund; within seven days, 50% is refundable or the session may be rescheduled once at no cost.
How to raise a claim
Email info@adyanta.in with your invoice number, engagement name and a description of the issue. We acknowledge within two business days, investigate with the delivery team, and respond with a written decision within ten business days. Approved refunds are processed to the original payment method within fifteen working days.
Escalation
If you are unsatisfied with the outcome, the matter is escalated to a founder for review. Unresolved disputes are handled in accordance with the governing law clause of our Terms & Conditions.
Contact us
Questions about this document? Write to info@adyanta.in or call +91 90047 63926. Postal address: Adyanta Technologies Pvt. Ltd., Navi Mumbai, Maharashtra, India.