The challenge

Aarogya Hospitals ran registration on one system, pharmacy on another, diagnostics on a spreadsheet and billing on legacy desktop software. Patient data was re-entered up to four times, discharge summaries took hours to assemble, and month-end revenue reconciliation required two full days of manual effort.

Leadership needed a single platform — without a big-bang cutover that risked patient care during migration.

Our approach

We ran a two-week discovery across OPD, IPD, pharmacy, laboratory, radiology and billing, shadowing staff on each shift. That produced a process map, an integration list and a phased rollout plan sequenced by clinical risk rather than technical convenience.

  • Phase 1: registration, OPD, appointments and cashless billing
  • Phase 2: IPD admission, ward transfers, nursing notes and discharge summary
  • Phase 3: pharmacy inventory, lab and radiology order flow with device interfacing
  • Phase 4: TPA claims, MIS dashboards and finance reconciliation exports

What we built

A Laravel and PostgreSQL platform with a React front end, role-based access for eleven staff roles, complete audit logging on clinical records, printable and digital discharge summaries, and an offline-tolerant billing counter for network interruptions. Lab analysers were interfaced through an HL7 listener, and TPA claim packets are assembled automatically from encounter data.

“Billing disputes dropped sharply and our discharge time improved by nearly two hours.” — Dr. Rakesh Menon, Managing Director

Results after six months

0 hrs

Faster discharge

0%

Fewer billing disputes

0x

Faster month-end close

0%

Platform uptime

Staff now enter patient data once. Month-end reconciliation completes in half a day, and the pharmacy has real-time stock visibility across three units. The group has since commissioned a patient mobile app on the same platform.